Frequently Asked Questions
Everything you need to know about your bridal and accessory order.
How long will it take for my order to ship?
Standard orders typically ship within 3-5 business days. For handmade bridal veils and intricate headpieces, please allow up to 2 weeks for production before your item is dispatched.
Do you offer international shipping?
Yes, we ship our accessories worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout. Please note that custom duties may apply.
What is your return policy?
We want you to love your look. Returns are accepted on most items within 14 days of delivery, provided they are in original, unworn condition with tags attached. Please note that custom-made pieces and final sale items are non-returnable.
Can I request a custom design?
We love creating unique pieces! Customizations are available for select bridal veils and jewelry. Please contact our design team directly to discuss your vision and receive a quote.
What materials do you use for your jewelry?
Untamed Petals uses high-quality materials including 14k gold plating, sterling silver, freshwater pearls, and genuine crystals to ensure your accessories shine for years to come.
How can I track my package?
Once your order has been carefully packed and shipped, you will receive an email confirmation containing your tracking number and a link to monitor your delivery progress.